Privacy and Cookies Statement

Last Updated: September 27, 2024

Wisdom LLC owns and operates an online platform that provides users with information, recommendations, and services related to travel and leisure, including tools for researching and/or booking accommodations, attractions, experiences, restaurants, flights, and cruises, among other leisure-related services. In this Statement, we refer to these as our “Services.”

The information that you and others entrust us with enhances our ability to provide more relevant, personalized, and helpful Services. We know that sharing your information with us is based on trust. We take your trust seriously and are committed to providing you with helpful information, products, and services curated based on the information you have shared with us. Equally important, we are committed to respecting your privacy when you visit our website or use our Services and being transparent about how we use the information you have entrusted to us.

This Statement describes how we obtain, use, and process your information. It informs you of the rights you have, how you can exercise them, and how you can contact us. Please review this Statement carefully to learn about our practices with respect to information and privacy. By visiting our websites and related mobile applications, as well as other online platforms such as our affiliated partners’ websites, apps, and social media (whether on a computer, phone, tablet, or similar device—each referred to as a “Device”), you acknowledge and confirm that you have read this Statement.

We offer our Services to users in several countries and territories where laws and customs differ. This Statement provides a general overview of our privacy practices. Sections 12 through 15 of this Statement provide specific information relevant to users residing in certain regions or countries.

Notice at Collection of Personal Information

We collect personal information from and about you as detailed in this Notice at Collection of Personal Information (“Notice”) and in the Statement.

What categories of personal information do we collect and why?

  • Biographical information & identifiers: This may include your name, phone number, postal, billing, and email addresses, unique personal identifier, online identifier, IP address, account username and password, and other similar identifiers.
  • Personal information categories listed in the California customer records statute: This may include billing and payment card information, driver’s license number, passport number, or trip insurance policy number.
  • Characteristics of Protected Classifications under Applicable Law: This may include your age range, gender, and any other information about yourself that you have voluntarily disclosed. We may also collect race, ethnicity, sexual orientation, or religion where you voluntarily disclose it.
  • Commercial Information: This may include information related to products or services that you have purchased, including details of your membership, purchasing and booking history, and information about your travel plans.
  • Internet or other Electronic Network Activity Information: This may include your browsing history, search history, and access to and use of our Services.
  • Precise Geolocation Data: This may include your Device's location if you have agreed to share your location.
  • Visual and Audio Information: This may include photos, reviews, forum posts, and videos you provide to us. It may also include communications when you contact our customer service team.
  • Inferences Drawn from the Above: We may generate inferences based on the above categories of personal information.
  • Sensitive Personal Information: This may include precise geolocation data, race, ethnicity, sexual orientation, religion, driver’s license number, or passport number. We do not use sensitive personal information for the purpose of inferring characteristics about you or for any purpose other than providing our Services.

We collect and use each category of personal information for business and commercial purposes such as registration, membership, personalization, communication, and legal compliance, as described in Section 2 of the Statement.

We will retain copies of your information for as long as you maintain your account or as necessary in connection with the purposes set out in the Statement, unless applicable law requires a longer retention period. We may also retain your information for the duration of any period necessary to establish, exercise, or defend any legal rights.

What categories of personal information do we “sell” or “share” to third parties?

The terms “sell” and “share” are broadly defined in certain U.S. privacy laws. We may “sell” or “share” certain categories of personal information, such as biographical information/identifiers, internet or electronic network activity information, commercial information, and inferences drawn from the above. We do not knowingly sell or share personal information of individuals under the age of 16.

If you would like to opt out of the sale or sharing of your personal information, you may do so by clicking on the “Do Not Sell or Share My Personal Information” link on our homepage/app or using a universal opt-out tool such as the Global Privacy Control (GPC).

1. Information Collected and Processed

When you access or use our Services, we collect and process information from and about you to provide the Services in a more personalized and relevant way. We collect information passively (e.g., with our servers or cookies) and from various sources, including from you, business partners, and other third-party sources. Information processed includes:

  • Contact information (name, phone number, postal and email addresses)
  • Billing and payment information (such as credit card details)
  • Documentation supporting travel and planning
  • Username and password
  • Photos, reviews, and posts you provide
  • Geolocation information
  • Device information (e.g., IP address, browser, preferred language)
  • Online activity (pages visited, content reviewed)
  • Purchasing and booking history
  • Information about your travel and dining plans

We may also collect information about other travelers or guests if you provide it. If you share such information, you must obtain their consent and ensure they understand how their information will be used.

2. Information Uses and Purposes

We use your information to provide and personalize our Services, including:

  • Registration and membership: To manage your account and facilitate bookings and payments.
  • Improving our Services: To use your information for analytical purposes and enhance your experience.
  • Personalization: To tailor your experience, including customizing ads and offers.
  • Communication: To communicate with you or facilitate communication between you and our partners.
  • Legal Compliance: To comply with laws, resolve disputes, and prevent fraud.

Please note, if we use automated decision-making to process your personal information, we will implement appropriate safeguards to protect your rights.

3. Information Sharing

We share personal information with service providers and third parties, such as:

  • Our Group of Companies: To provide information about products and services that may interest you.
  • Suppliers: To help facilitate transactions.
  • Business Partners: For payment and transaction processing.
  • Social Media Websites: If you share information with third-party social media platforms.
  • Advertising Networks: For delivering tailored ads.
  • Fraud Detection Companies: To prevent fraud.

We may also share your information as required by law, to protect our rights, or during corporate transactions.

4. Information Choices

You have options regarding how we process and use your information:

  • Modify your marketing subscriptions.
  • Prevent certain geolocation tracking by adjusting your device settings.
  • Close your account by visiting your Member Profile.

5. Information on Children

Our Services are not intended for children under the age of 13 or the age of legal consent in your jurisdiction. We only collect personal information from children with parental or guardian consent.

6. Information Transfers

We transfer personal information across jurisdictions as necessary to provide our Services and in compliance with applicable laws.

7. Information Security

We implement administrative, technical, and physical security procedures to protect your information. However, we cannot guarantee security against unauthorized access or other external factors.

8. Information Deletion and Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Statement, unless a longer retention period is required by law.

9. Information from Cookies

We use cookies and similar technologies to improve your experience and deliver relevant advertising. You can manage your cookie preferences through our Cookie Consent Tool or your browser settings.

10. Information on Statement Changes

We may update this Statement in the future and will notify you of material changes by communication or by posting a notice on our website.

11. Contact

For data privacy requests or inquiries about our Privacy and Cookies Statement, please visit our privacy portal or contact our privacy team.